Shipping policy
Dear Valued Customer,
We understand that during these unprecedented times, you may have concerns about receiving your orders safely. We want to assure you that the safety and well-being of our customers and carriers is our top priority. Our carriers are taking all necessary precautions and following government guidelines to ensure a safe delivery experience for everyone involved.
We are pleased to offer contact-free delivery, meaning you won't have to sign for any parcels delivered to you. You can find more information about our carriers' guidelines on their respective websites, and you will receive an email with delivery details upon dispatch.
At this time, there is no disruption to our delivery services and all orders will be processed within 1 to 3 business days (excluding weekends and holidays). You will receive a shipping confirmation email once your order has been dispatched. And the best part? We offer FREE SHIPPING to all over the world! Estimated delivery times and prices can be found in the table below.
Domestic Shipping Rates and Estimates
FREE SHIPPING To ALL OVER THE WORLD
|
Shipping Country |
Estimated delivery time |
|
USA |
6 to 12 business days |
|
Mexico, Canada |
6 to 12 business days |
|
Europe |
6 to 12 business days |
|
Australia |
7 to 18 business days |
|
Brazil |
9 to 18 business days |
|
Turkey |
6 to 12 business days |
|
ASIA |
6 to 18 business days |
| AFRICA | 6 to 18 business days |
| South American continent |
6 to 18 business days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@sky-case.com. with your name and order number, and we will look into it for you.
To track your order please click here
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@sky-case.com. with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here
If you have any further questions, please don't hesitate to contact us at support@sky-case.com.
Email: support@sky-case.com.